Door Furniture Direct UK Reviews

"Doorfurnituredirect.co.uk" is a UK-based supplier of door handles, door knockers, and more. They have been specialists in door furniture since 1926. The website offers a wide range of products including door handles (for inside and out), brass door handles, antique style door handles, door knobs, letterbox hardware, house numbers, and door & window security accessories. They also offer filing cabinet hinges and locks, as well as quality coat hooks & other ironware. Customers have praised the great customer service and quality products. One customer mentioned receiving the correct knobs after an initial packing error, appreciating the company's handling of the situation. Another customer highlighted the outstanding service and the brass lift-up letterbox they purchased. Yet another customer was pleased with the lovely quality handles in their new kitchen. The company also offers direct ordering online or by telephone and accepts payments via Paypal, Sagepay, or directly with all the main well-known credit/debit cards. The company is based in NW England. The products are competitively priced and delivered quickly, often within 2 days of order.

The website doorfurnituredirect.co.uk accepts payment through major credit/debit cards and PayPal. These payments are securely processed online using the Sage Pay Payment Gateway. If the billing address of the payment card differs from the shipping address entered, the box should be unchecked and all fields completed as required. After updating, the user can continue to Sagepay to securely enter their details. The website does not store or retain any card details on its systems. An order confirmation and delivery/tracking information will be sent via email or text as appropriate.

There are discount codes and deals available for doorfurnituredirect.co.uk. One can get up to 20% off, free shipping, and extra discounts. There are also deals on various products like Finger Plates from £9.55, Polished Chrome Letter Plates & Tidies starting from £17.28, Door Lever Handles starting from £11.1, and many more. Please visit the website for the most current deals and discounts.

The Return Policy for doorfurnituredirect.co.uk is as follows:

Goods held less than 14 days: Customers may cancel their order for any reason up to 14 days from the day after they receive the goods. The goods must not have been used and must be returned in fully resalable condition in their original undamaged packaging. The whole of the money will be returned within 14 days of returning the goods. The right to cancel the order does not apply where goods have been made to specification or clearly personalised in some way.

Goods held for more than 14 days: Goods held for more than 14 days may be returned at the discretion of the company and a handling charge may apply. The goods must not have been used and must be returned in fully resalable condition in their original undamaged packaging. Goods will not normally be accepted for return after more than 30 days following receipt.

Faulty Goods: If goods are delivered faulty, incomplete or damaged, customers must notify the company within 7 working days. A full refund will be given upon receipt of the item(s) including any standard carriage costs.

Return Costs: Return costs are the responsibility of the customer. These costs include any duties or customs clearance fees in the case of international returns which may be deducted from any refund due where duty is unpaid.

The Shipping Policy is as follows:

The price payable for the goods ordered is as set out on the website at the time the order is placed plus any charges for delivery and insurance. The company can accept payment by most of the major credit/debit cards which are securely processed online using the Sage Pay Payment Gateway. They also accept PayPal. Cheques are accepted subject to clearance and should be made payable to English Chain Co Ltd. Acknowledgements and dispatch notifications are normally sent by email and VAT invoices are usually enclosed with the delivery. Alternatively, if requested, invoices may be posted to the billing address. All transactions are in Pounds Sterling.

Door Furniture Direct aims to offer weekday overnight delivery on orders placed before 12:00 noon, but it's recommended to allow 3 working days. Delivery to Scottish Highlands, Isle of Man, Northern Ireland, and Scottish Isles can take up to 3 working days from dispatch. Please note that these delivery times are subject to change and it's always a good idea to check the latest information on their official website.

To get in touch with the customer service at doorfurnituredirect.co.uk, one can call them at 0151 652 3136 during office hours, which are from Monday to Friday, 9:00 AM to 4:30 PM. Alternatively, an email can be sent to sales@doorfurnituredirect.co.uk. There is also a Help Centre on their website where one can find more information. If the query is not resolved, there is an option to drop them a line at any time.